A proposed scale for measuring the quality of social media services: An E-S-QUAL approach

نویسندگان
چکیده

برای دانلود باید عضویت طلایی داشته باشید

برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید

اگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید

منابع مشابه

A Proposed Scale for Measuring E-service Quality

With rapid growth of the Internet and the globalization of market, companies accepted and adopted the new information and communication technology to offer e-services to their customers. This paper addresses e-service quality issue in the electronic marketplace. The purpose of this paper is to extend what are the main service quality dimensions in the realm of e-service. The paper explores e-se...

متن کامل

investigating the feasibility of a proposed model for geometric design of deployable arch structures

deployable scissor type structures are composed of the so-called scissor-like elements (sles), which are connected to each other at an intermediate point through a pivotal connection and allow them to be folded into a compact bundle for storage or transport. several sles are connected to each other in order to form units with regular polygonal plan views. the sides and radii of the polygons are...

A Psychometric Assessment of E-s-qual: a Scale to Measure Electronic Service Quality

As the Internet retailing market grows at an inceasing rate, those who use the Internet as a retailing channel have realised that service delivery and service quality are as important for the Internet environment as for the bricksand-mortar environment. The absence of a valid and reliable instrument to measure service quality in this new environment has, however, bedeviled the endeavors of both...

متن کامل

E-S-QUAL A Multiple-Item Scale for Assessing Electronic Service Quality

Using the means-end framework as a theoretical foundation, this article conceptualizes, constructs, refines, and tests a multiple-item scale (E-S-QUAL) for measuring the service quality delivered by Web sites on which customers shop online. Two stages of empirical data collection revealed that two different scales were necessary for capturing electronic service quality. The basic E-S-QUAL scale...

متن کامل

Evaluation of the applicability of E‐S‐QUAL for assessing the service quality of social media: A case study of an academic library’s Facebook service

The purpose of this study is to explore the applicability of the E‐S‐QUAL instrument in the context of libraries’ social media services. As libraries have increased their use of social media such as Facebook and Twitter to interact with users and share information, the evaluation of the services has been emphasized to improve service strategies and meet user needs. However, there are no criteri...

متن کامل

ذخیره در منابع من


  با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید

ژورنال

عنوان ژورنال: Proceedings of the American Society for Information Science and Technology

سال: 2014

ISSN: 0044-7870

DOI: 10.1002/meet.2014.14505101104